REFUND POLICY

Refunds

Last updated 20 September 2026.

All purchases are final

nytely sells credits: digital content delivered to your account the moment your payment is confirmed and usable right away. Because of that, we do not offer refunds, in full or in part, on any purchase. This covers credit packs, memberships, membership renewals and automatic top-ups, and it applies whether or not the credits have been used.

By completing a purchase you ask for the credits to be delivered immediately and acknowledge that, once they are, you no longer have a right to withdraw from the purchase or to a refund.

Before you buy

Every price, credit amount, renewal date and top-up trigger is shown to you before you pay, and again on the billing page. If you are not sure nytely is for you, the free replies cost nothing. Please read what you are buying before you confirm.

Memberships and renewals

A membership renews automatically until you cancel it from the billing page. Cancelling stops the next renewal; the period you have already paid for stays available until it ends and is not refunded. A renewal that has already been taken is a purchase like any other, so cancel before the renewal date if you do not want the next charge. That date is shown on the billing page.

Trials and automatic top-ups

If a free trial is running on your account, cancel during it and nothing is charged. Once it ends and the first membership payment is taken, that payment is final. An automatic top-up is a credit purchase and is final too. You can turn top-ups off at any time from the billing page.

Failed generations

Credits are held before a generation starts and are only charged when the result is delivered. If a generation fails, is cancelled or times out, the hold is released automatically and you are not charged for it. If your balance looks wrong after a failure, open the billing page: it settles unfinished holds when it loads.

Billing errors

This policy is about changing your mind, not about our mistakes. If you were charged twice for the same purchase, or credits you paid for never reached your account, write to us within 30 days with the date and amount. We will correct it by adding the missing credits or reversing the duplicate charge.

Chargebacks

If you dispute a charge with your bank instead of writing to us, the credits from that payment are revoked, automatic top-ups are switched off while the dispute is open, and we may close your account. If you believe a charge is a mistake, contacting us first is faster and keeps your account open.

Where the law says otherwise

Nothing in this policy takes away a right that the law where you live gives you and does not let you waive. Where such a right applies, we honor it.

Contact

Write to support@nytely.chat from the address on your account. We answer within five business days.